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Amanah Raya Berhad atau AmanahRaya, dahulunya dikenali sebagai Jabatan Pemegang Amanah Raya dan Pegawai Pentadbir Pusaka telah ditubuhkan pada 1 Mei 1921. Ia dikorporatkan pada 1 Ogos 1995 di bawah Akta Syarikat 1965. AmanahRaya adalah syarikat milik penuh kerajaan dengan pegangan saham sebanyak 99.99% oleh Menteri Kewangan (Diperbadankan) dan 0.01% oleh Pesuruhjaya Tanah Persekutuan.
Jawatan:
1. EXECUTIVE
CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT
CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT
Objectives of Position:
To provide customer service support to all internal and external customers, assist in overseeing day-to-day operation of ARB and endeavour to deliver excellent service and make every encounter with us delightful for customers.
Main Responsibilities:
Customer service operation (counter)
• Attend to walk in enquiries and complaints from customers regarding ARB’s products (Estate,Trust and Will) in a professional, efficient and responsive manner.
• Record the number and the type of transactions handled on daily basis..
Compliance and product knowledge
• To provide accurate & timely information and ensure all actions taken to handle a customer’s enquiry/problem/complaint are in compliance with the company standard operating procedures and policies and escalate the matter to the relevant higher authorities in the event of exceptions.
System and file Management
• Register file as the first level of service by checking a new application from customer and must ensure file registration, documentation, data management and submission processes comply with company policies and procedures.
• Payment from customers must be handled in the right transactions and ensure that the payments are recorded in appropriate system.
Customer service operation – Care Line
• Professionally handle customers enquires and complaints via telephone.
• To assume any other duties assigned by HOD and immediate superior
• Customer service report and admin operation such as sorting documents and cheque submission for customers.
Qualification / Requirements:
• Degree holders, either in Banking/Business/Customer Service/Marketing or equivalent from university recognized by the Government of Malaysia.
• Diploma holder with relevant working experience of more than 2 years.
• Pleasant personality and good communication skills.
• Excellent in written and spoken communication skills in both Bahasa Malaysia and English.
• Ability to speak in Chinese and Tamil is an added advantage.
• IT skill (s): MS Excel, MS Word, MS PowerPoint.
How to Apply:
Interested candidates are invited to write in / e-mail with full resume stating your personal details, last drawn salary, expected salary, telephone numbers and recent passport size photograph (n.r) to:
Head of Group Human Resources Department
Amanah Raya Berhad
12th Floor, Wisma AmanahRaya
No. 2, Jalan Ampang
50508 Kuala Lumpur
Email address recruitment@arb.com.my
Only shortlisted candidates will be notified
(Please write the position applied on the email Subject)
Only shortlisted candidates will be notified.
CLOSING DATE : 13 March 2016
Kerja Kosong Terkini Amanah Raya Berhad s
Profil Korporat
Amanah Raya Berhad dahulunya dikenali sebagai Jabatan Pemegang Amanah Raya dan Pegawai Pentadbir Pusaka ditubuhkan pada 1921 dan dikorporatkan pada 1 Ogos 1995 di bawah Akta Syarikat 1965. AmanahRaya adalah syarikat milik penuh kerajaan dengan pegangan saham sebanyak 99.99% oleh Menteri Kewangan (Diperbadankan) dan 0.01% oleh Pesuruhjaya Tanah Persekutuan.
Berbekalkan pengalaman dan kepakaran selama lebih 90 tahun dalam memberikan perkhidmatan kepada masyarakat, AmanahRaya kini muncul sebagai syarikat peramanahan dan perwarisan utama yang mampu mengurus aset secara profesional.
Selain daripada Peramanahan Korporat, AmanahRaya menawarkan pelbagai perkhidmatan yang meliputi Pentadbiran Harta Pusaka berwasiat dan tidak berwasiat, Penulisan, Penyimpanan & Pelaksanaan Wasiat serta Pengurusan pelbagai Akaun Amanah bagi kepentingan benefisiari tertentu mengikut hasrat pelanggan.
Perkhidmatan yang disediakan oleh AmanahRaya sentiasa memberi jaminan kewangan yang optimum kepada semua benefisiari serta ahli waris yang berhak. AmanahRaya mempunyai 19 cawangan di seluruh Malaysia yang lengkap dengan kakitangan profesional dan berkredibiliti bagi memastikan pengurusan perkhidmatan kepada pelanggan dapat diurus tadbir dengan efektif dan profesional. Ibu pejabat AmanahRaya terletak di;
Wisma AmanahRaya,
No. 2, Jalan Ampang,
50508 Kuala Lumpur.
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